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Q. I love
the design but not the colors, can I customize the colors?
A.
Yes! Most of our design colors can be customized. We offer 2 color
changes with your proof if you choose “custom colors” on the checkout form. If
more color changes are needed this is an additional $15 per change. We strongly
suggest asking for a complimentary printed copy proof and alternate color chart
for custom colors, it will add just a few days to your turn around time but
you'll be sure you like the colors.
Q.
I like the font on the sample but I don't see it as one of the font
choices?
A.
Our checkout form has our most popular font choices, if you don't see
the font in the sample please choose “use same as “body/text” font” for both
font option choices. This will tell us you'd like the sample fonts. You can also
leave us a note in the "NOTE" section of the checkout form that you'd like the
fonts shown in the sample.
Q.
I don't see a place to enter my wording on your checkout form, how
do I do this?
A.
Once your order is placed you'll receive a confirmation email with
instructions for sending all wording and details for your order to our “wording”
email. {{ lanibluewording@gmail.com }}
Q.
I'd like to order but I don't have all my wording ready, is
this okay?
A. Yes, this is no problem. We ask
for wording / details after the orders are placed and will wait for your wording
if you are not ready. This puts you on our order schedule and secures your place
with us.
Q.
I'm ordering a pocket folder invitation and need an additional pocket card
for directions, how many cards can I fit into the pocket?
A.
We can fit up to 4 cards into the folder pocket of both our
standard and square sizes. Keep in mind our suites include the RSVP card and 1
additional card. You can add 2 more cards to the pocket for an additional cost.
If you choose our double thick 130lb paper for your invitation and cards,
only 3 cards will fit into the pocket, only 1 additional card can be ordered
with this paper choice. This option can be found at the bottom of our option
list on each invitation.
Q.
I'd like to order your “Elegance” pocket folder but I don't see an option
to choose the band wrap color for the pocket folder?
A.
We've tried to included all possible options on our invitations
without making the form too long. On the Elegance {{ and any other design }} if
there is something you'd like but don't see an option for on the checkout form,
please use the “NOTE” section of the form to tell us in detail your choices.
PLEASE NOTE -
If you are unsure of any choice please don't worry, we will
confirm with you on all details before the order goes to production. We know
there are a lot of choices to make and you may not like some of them once you
see the proof all together. Colors, fonts, paper and pocket folder colors will
all be confirmed during the proofing process. Nothing is set in stone until we
receive the okay from you to put your order into production.
{{ SEE BELOW FOR TURNAROUND TIMES }}
{{ SEE OUR “What is DMOIY” PAGE FOR QUESTIONS ABOUT DMOIY
}}
Company Info:
Lani Blue Stationery
is located in Ventura, California. We accept orders via our website and do not
offer "in studio" appointments or sample viewing. Please order samples through
our website. For our local clients we do offer customer pick up as a shipping
option. Please check “client pickup” on the checkout form. We will contact you
when the order is ready to schedule a pick up time that works best for you.
Turnaround
Times :
Once we receive your
wedding wording, we'll send you a digital proof in 1-2 working days. Additional
changes can take 1-2 working days.
Signature Line DMOIY
assembly orders will ship within 1-4 working days from the day your proof was
approved.
Pocket Folder DMOIY
assembly orders will ship within 2-7 working days from the day your proof was
approved.
Assembled orders, shipment
will varying depending on the suite ordered. Generally, they will ship within
7-21 days from the day your proof was approved.
Shipping, in most cases we
use “Priority Mail Delivery Confirmation” via the US post office. This is a 2-4
day service and trackable.
Shopping
Cart and Order Processing:
Our shopping cart
processes all the information by using the latest security technology: SSL
128-bit encryption.
Your personal information is securely stored in our
Ecommerce database with the same SSL 128-bit encryption. You have the option to
make this information available for future orders when logging in, so that you
do not have to type it again when you come back and shop from us.
We do
not sell, trade, or share any of your information with anyone under any
circumstances. Click here to review our Privacy Policy.
Credit cards are
charged at the time of the order, before the order is shipped out. You will
receive notification by e-mail if the payment was approved.
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